Customer Support

MTI provides technical assistance, troubleshooting and on-site service and repair for any interactive solution, whether MTI built it or not. Customer service representatives can be reached anytime 24/7 by calling 1-800-426-6844, ext. 1, or by sending an email to cservice@mti-interactive.com. If an MTI Field Service representative can’t help a client over the phone or online, an MTI-certified technician is available on call within two hours driving time of the top 50 U.S. metropolitan areas. MTI’s functionality assurance contract service plans are completely customizable, and a la carte options are available as well.

Phone and email inquiries will receive a response within four hours between 7AM and 5PM PDT Monday-Friday. Responses are guaranteed within six hours between 5PM and 7AM Monday-Friday and on weekends.

Please funnel all urgent requests through the MTI Call Center. Once received, the Call Center will ensure the request is forwarded to the appropriate department for resolution.

Customer Support

Please funnel all urgent requests through the MTI Call Center. Once received, the Call Center will ensure the request is forwarded to the appropriate department for resolution.