POSITION SUMMARY:
The Account Manager works under the direction of the Strategic Account Manager and assists in managing the timely flow of communications, implementation and planning internally and with the customer. The Account Manager is also responsible for ensuring compliance or immediate address of all customer requests either from the customer directly or from the Strategic Account Manager. This position may carry a sales quota. This individual may also be assigned special tasks at the discretion of the VP of Sales and/or the VP of Operations.
Essential Duties and Responsibilities:
Client Relationship –
- Secondary or Tertiary point of contact for customer.
- Holds the secondary responsibility within MTI for developing and maintaining a successful relationship with customers.
- Possesses a strong understanding of customer’s business plan.
- Maintains a sense of urgency and same day response.
- Availability to the customer via mobile phone as required
Customer Growth –
- Supports recommended program enhancements based on best practices and product knowledge
Customer Management –
- Provides data to ensure accurate daily/weekly/periodic communication for the customer via Microsoft Office and Salesforce.com.
- Responsible for ensuring that SAM has collateral for supporting business requirements, proposing projects and managing customer quoting/pricing discussions.
- Support of customer projects including, establishing timelines and setting expectations with customer.
- Support for issues resolution and escalation.
- Work cross-functionally with other internal teams including: Engineering, Project Management, Marketing, Planning, Manufacturing, Customer Service and Finance
Revenue Management & Growth –
- Support in maintaining customer New Store Opening (NSO) and Re-merchandising revenue, meeting or exceeding quota.
- Support forecasting revenue accurately on a weekly basis with the assistance of team members assigned to that customer.
- Responsible for assisting in collections and validating reasonable collection from customers.
- Participation in contract management including: Letter of Intents (LOI), Service Level Agreements (SLA), Statement of Work (SOW), Non-Disclosure (NDA) and proposal creation
Travel of up to 20% required
competencies:
To perform this position successfully, an individual should consistently demonstrate the following competencies:
Professionalism:
- Approaches others in a tactful manner
- Reacts well under pressure
- Treats others with respect and consideration regardless of their status or position
- Accepts responsibility for own actions
- Follows through on commitments
Business Acumen:
- Understands business implications of decisions
- Displays orientation to profitability
- Demonstrates knowledge of market and competition
- Aligns work with strategic goals
- Cost consciousness
- Contributes to profits and revenue
- Conserves organizational resources
Results Orientation:
- Stays focused on the efforts necessary to achieve quality results consistent with company goals, and demonstrates the ability to achieve effective results.
- Focuses on goals and achieves results despite obstacles, disruptions, and administrative requirements of the job
- Improves personal effectiveness, and incorporates new knowledge into processes or services
- Maintains strong customer focus and recognizes the customer as most important stakeholder
- Seeks feedback from others on ways to improve
- Offers constructive alternatives to ineffective / inefficient processes
Communication:
- Open to influence and shares information through effective speaking, writing, listening, presentation and facilitation skills.
- Articulates thoughts clearly, both verbally and in writing, so they are understood by others
- Actively listens to the ideas of others
- Gains support and commitment of others to achieve common goals
- Keeps manager and others informed of relevant information
Job Acumen:
- Demonstrates competence in both the business and functional / technical knowledge required to successfully perform job and to contribute effectively to organizational objectives.
- Demonstrates functional proficiency in job
- Applies technical skills in a way which maximizes the positive impact on business goals
- Understands the basic operations of MTI and the industry
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrated ability to multi-task
- Excellent verbal and written communication skills
- Average to above average Microsoft Office Suite, Internet and Outlook skills
- Prior CRM experience preferred
- Demonstrated technical aptitude
- Attention to detail and ability to understand and complete complex tasks
- Experience in a sales and/or retail environment
EDUCATION AND/OR EXPERIENCE:
- High school diploma required
- Bachelor’s degree preferred or equivalent combination of education and experience
- 2-3 years previous administrative or sales support experience in an account management environment required
- Retail experience, specifically retail electronics experience preferred
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical demands are those characteristic of a typical office environment:
- Constant use of computer equipment and telephonic device(s)
- Lifting up to 25lbs
- Sitting for long periods of time
- Reaching
- Movement between and within a plant and office environment
Work environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work environment is one characteristic of a typical office environment with average noise levels, lighting, etc.
- Constant interruptions are the norm