Careers

Summary:

MTI’s Service Parts Planner – The Service Parts Planner’s primary role is to ensure materials/parts are always available to support Projects, Recurring, and Break Fix activities for the Service Department. This is done by analyzing reports to determine parts usage and parts requirements and setting forecast appropriately in the Service Warehouses. This role also manages the tech inventory by providing reports for auditing, and replenishing inventories. Additional responsibilities will be to assist with Service Invoicing and Parts Order processing. This individual may also be assigned additional special tasks at the discretion of their Manager.

Essential Duties and Responsibilities:

Manage Inventories level for the Service and Tech Warehouses

• Monitor the creation of Tech Warehouses
• Enter and execute the shipping of inventory transfers
• Monitor backorder parts and escalate as necessary
• Set and monitor MIN/MAX level for all R&M Service Parts
• Assist with invoicing Service orders
• Assist with entering Service Sales Orders
• Maintain and update Service Planning Processes
• Provide Reporting on Parts Usage and Trends
  • Audit and Financial Reports
  • Parts Usage and Returns

Core Competencies:

Customer Service

• Driven customer focused advocate for MTI and its customers
• Establishes partner relationships with internal external customers
• Provides customer satisfactions that goes beyond both client and corporate expectations
• Manages and drives through difficult customer situations
• Responds promptly to customer needs and solicits customer feedback to improve service
• Responds to requests for service and assistance
• Consistently meets commitments to customers, internal and external

Technical Skills

• Assesses own strengths and weaknesses
• Pursues training and development opportunities
• Strives to continuously build knowledge and skills
• Shares expertise with others

Teamwork

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others’ views
• Gives and welcomes feedback
• Contributes to building a positive team spirit
• Puts success of team above own interests
• Able to build morale and group commitments to goals and objectives
• Supports everyone’s efforts to succeed

Dependability

• Follows instructions, responds to management direction
• Takes responsibility for own actions
• Keeps commitments
• Commits to long hours of work when necessary to reach goals
• Completes tasks on time or notifies appropriate person with alternate plan
• Can communicate professionally with all levels of management and cross-functional departments

Required Background and Skills:

• Bachelors degree preferred, or equivalent combination of education and experience
• Two (2) or more years previous parts or inventory level planning, preferably in a fast paced environment
• Shows a passion for and is consistent in servicing internal and external customers
• Thorough knowledge of all Microsoft Office programs, especially Excel
• Capable of learning MTI’s products, processes and organization
• Demonstrated ability to multi-task required
• Ability to interact and interface effectively with all levels of internal and external customers
• Prior experience in order processing and RMA (Return Materials Authorization) a definite plus
• Previous experience with ERP/MRP system required
• Previous experience with Microsoft Dynamics AX Preferred
• Previous experience in a factory, distribution or retail environment a plus
• Previous experience in the electronics industry strongly preferred

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to lift up to 25 lbs on occasion
• Sitting for long periods of time; bending; reaching above head for items
• Ability to use a computer and telephone system on a consistent basis

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical electronics plant and warehouse environment
• Typical office environment with average lighting and noise levels
• Constant interruptions are the norm

POSITION SUMMARY:

The Account Manager works under the direction of the Strategic Account Manager and assists in managing the timely flow of communications, implementation and planning internally and with the customer.  The Account Manager is also responsible for ensuring compliance or immediate address of all customer requests either from the customer directly or from the Strategic Account Manager.  This position may carry a sales quota.  This individual may also be assigned special tasks at the discretion of the VP of Sales and/or the VP of Operations.

Essential Duties and Responsibilities:

Client Relationship –

• Secondary or Tertiary point of contact for customer.
• Holds the secondary responsibility within MTI for developing and maintaining a successful relationship with customers.
• Possesses a strong understanding of customer’s business plan.
• Maintains a sense of urgency and same day response.
• Availability to the customer via mobile phone as required

Customer Growth –

• Supports recommended program enhancements based on best practices and product knowledge

Customer Management –

• Provides data to ensure accurate daily/weekly/periodic communication for the customer via Microsoft Office and Salesforce.com.
• Responsible for ensuring that SAM has collateral for supporting business requirements, proposing projects and managing customer quoting/pricing discussions.
• Support of customer projects including, establishing timelines and setting expectations with customer.
• Support for issues resolution and escalation.
• Work cross-functionally with other internal teams including:  Engineering, Project Management, Marketing, Planning, Manufacturing, Customer Service and Finance

Revenue Management & Growth –

• Support in maintaining customer New Store Opening (NSO) and Re-merchandising revenue, meeting or exceeding quota.
• Support forecasting revenue accurately on a weekly basis with the assistance of team members assigned to that customer.
• Responsible for assisting in collections and validating reasonable collection from customers.
• Participation in contract management including:  Letter of Intents (LOI), Service Level Agreements (SLA), Statement of Work (SOW), Non-Disclosure (NDA) and proposal creation

Travel of up to 20% required

competencies:

To perform this position successfully, an individual should consistently demonstrate the following competencies:

Professionalism:

• Approaches others in a tactful manner
• Reacts well under pressure
• Treats others with respect and consideration      regardless of their status or position
• Accepts responsibility for own actions
• Follows through on commitments

Business Acumen:

• Understands business implications of      decisions
• Displays orientation to profitability
• Demonstrates knowledge of market and      competition
• Aligns work with strategic goals
• Cost consciousness
• Contributes to profits and revenue
• Conserves organizational resources

Results Orientation:

• Stays focused on the efforts necessary to      achieve quality results consistent with company goals, and demonstrates      the ability to achieve effective results.
• Focuses on goals and achieves results despite      obstacles, disruptions, and administrative requirements of the job
• Improves personal effectiveness, and      incorporates new knowledge into processes or services
• Maintains strong customer focus and      recognizes the customer as most important stakeholder
• Seeks feedback from others on ways to improve
• Offers constructive alternatives to      ineffective / inefficient processes

Communication:

• Open to influence and shares information      through effective speaking, writing, listening, presentation and      facilitation skills.
• Articulates thoughts clearly, both verbally      and in writing, so they are understood by others
• Actively listens to the ideas of others
• Gains support and commitment of others to      achieve common goals
• Keeps manager and others informed of relevant      information

Job Acumen:

• Demonstrates competence in both the business      and functional / technical knowledge required to successfully perform job      and to contribute effectively to organizational objectives.
• Demonstrates functional proficiency in job
• Applies technical skills in a way which      maximizes the positive impact on business goals
• Understands the basic operations of MTI and      the industry

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated ability to multi-task
• Excellent verbal and written communication skills
• Average to above average Microsoft Office Suite, Internet and Outlook skills
• Prior CRM experience preferred
• Demonstrated technical aptitude
• Attention to detail and ability to understand and complete complex tasks
• Experience in a sales and/or retail environment

EDUCATION AND/OR EXPERIENCE: 

• High school diploma required
• Bachelor’s degree preferred or equivalent combination of education and experience
• 2-3 years previous administrative or sales support experience in an account management environment required
• Retail experience, specifically retail electronics experience preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical demands are those characteristic of a typical office environment:

• Constant use of computer equipment and telephonic device(s)
• Lifting up to 25lbs
• Sitting for long periods of time
• Reaching
• Movement between and within a plant and office environment

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work environment is one characteristic of a typical office environment with average noise levels, lighting, etc.
• Constant interruptions are the norm

SUMMARY:

The successful candidate for this role will plan and direct strategic new account sales/business development activity for key MTI verticals in wireless and consumer electronics retail in the United States and Canada.  This is a ‘hunter’ role and the position is expected to utilize industry knowledge to prioritize and develop ‘net new’ opportunities on behalf of MTI.  The Business Development Director is expected to build and maintain a sales plan to meet/exceed sales goals, quotas, and new market initiatives.  The Director will have full accountability and ownership to ensure timely and successful implementation of MTI products and systems by the project team, and will maintain account leadership/ownership through successful implementation and ultimate handoff to an account team.  Key skills required in leading internal teams/stakeholders, developing proposals, negotiating contracts, developing proposals, and maintaining and expanding existing customer relationships. A wide degree of creativity and latitude is expected, and this position requires a hands on/‘roll up your sleeves’ attitude. Consumer electronics retail, and/or direct electronics/mobile OEM experience is required. This position will report directly to the Vice President of Sales and requires extensive travel within North America.

 EXPECTATIONS:

• Strategy:  In collaboration with the VP of Sales – North America, this role proactively develops strategy, identifies primary target accounts, determines resource allocation, and establishes sales targets to align with strategic target account list and sales goals.
• Leadership: As an individual contributor, it is critical to effectively manage new opportunities utilizing key internal resources and stakeholders.
• Sales: Present product information and pricing in a way designed to maximize value to the customer while ensuring Company’s best interests are maintained/maintain margin goals. Listen to customer concerns/objections and creatively resolve issues.
• Market Knowledge:  Conduct and communicate competitive analysis for competitor systems and be able to clearly communicate MTI competitive advantages via feature and benefit presentations to new and existing customers. Collaborate with MTI product team to provide input into MTI’s product roadmap, including customer needs and product feedback.
• Industry Knowledge: Thorough understanding of the consumer electronics (including wireless) industry and key consumer electronics OEMs. Leverage industry knowledge to direct account priorities and drive product innovations to meet prospect and industry needs.
• Training: Assist with training and driving career path goals with senior level account and sales talent to support company revenue and customer relationship goals.

RESOURCE MANAGEMENT EXPECTATIONS:

• Time Management:  Ability to analyze business opportunities and prioritize sales activities and team resources in accordance with customer needs, call cycles, and financial budget.
• Travel:  Strategically and fiscally structure call cycle with travel arrangements in order to maximize all sales opportunities while reducing travel costs/time.
• Effectively use company resources and tools to streamline tasks and maximize efficiency.
• Computer Skills: Strong knowledge and use of computer skills (e.g. Microsoft Excel, PowerPoint and Word)
• Comply with all required policies and procedures.

PRESENTATION SKILLS:

• Presentation Skills:  Professional experience effectively presenting to large groups and wide ranging audiences including C level management. Successfully deliver tailored messages to appropriate audiences, resulting in increased sales, and high customer awareness/loyalty to MTI products.
• Presentations are clearly and logically communicated using speech, visual aids and product demonstration. Effective use of speech and body stance, gestures and professional image.
• Develops solutions that demonstrate a creative approach to addressing customer needs in the most efficient and effective manner possible.

ADMINISTRATIVE ACCOUNTABILITY:

• Accountable to effective and consistent use of MTI administrative tools such as Customer Relationship Management Tools, Sales Forecasts, Sales Funnel, Meeting Agendas, Trip Reports, etc.
• Consistently demonstrates understanding that administrative tasks of the position are a vital element in the process.
• Team produces required communication/reports in a timely and appropriate fashion
• Utilizes information in historical data to improve/strategize current and future actions

QUALIFICATIONS:

• BS/BA in Business, Marketing, Finance (or similar field of study), or equivalent experience, skills and      education required.

• Minimum of ten (10) years of senior sales level experience, preferably in consumer electronics retail or OEM, retail merchandising, retail loss prevention, retail design, fixture or digital signage verticals; previous experience and understanding of the consumer electronics retail industry required.
• Excellent oral and written communication skills and ability to drive professional accountability top to bottom.
• Strong analytical and quantitative skills. Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Proficient with MS Office Suite and utilizing a Customer Relationship Management software (Salesforce.com)
• Frequent travel required (50 – 75%)

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Functions include: Extensive phone communication, Lifting up to 40lbs, Sitting for long periods of time, bending occasionally, reaching, and movement between and within manufacturing and office environment, 50% travel required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUMMARY:
To provide in-store technical services for retailers and manufacturers, meeting the standards and
expectations of both MTI and its clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 Shows commitment to working safe, including traveling to and from project sites
 Communicates with large retail customers regarding scope of work
 Complete project execution: display assembly, installation, product merchandising
 Diagnose and repair electronic and mechanical issues
 Ensures merchandising compliance as required by client agreement and/or scope of work
 Ensures paperwork and deliverables are submitted within 24 hours of completion.
 Must own and maintain basic tool set, computer, printer, scanner, phone, and digital
camera.
QUALIFICATIONS:
 Two (2) or more years experience in a related field such as: electronics, commercial
and/or residential installation, satellite/cable installation, car audio installation, computer
repair, IT
 Other low voltage/IT installation applications or integrations a plus
 Proven working knowledge of consumer electronics
 Strong troubleshooting skills
 Reliable automobile and proof of automobile insurance
 Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless driving
or similar in the last 5 years)
PHYSICAL DEMANDS:
o Walking, bending, lifting, repetitive motion, use of hand tools and test equipment
o Driving short and long distances
o Ability to use a computer, blackberry and phone
o Lifting up to 50 lbs on occasion
o Ability to travel overnight
WORK ENVIRONMENT:
 Variety of retail establishments during business hours and non business hours
 Working from the cab of a vehicle
 Working from home on occasion
The following tools are required to be carried with you any time you are in the field working for MTI.
While not every job will require the use of every tool, emergency calls can come up at any time and we
need to be able to respond to them as quickly as possible. Note: This list is subject to change with
notice.
Required Tools:
- Any system specific tools provided by MTI
- Cordless drill with bit adapter
- Charged spare battery
- Philips screw drivers – #0, 1, 2
- Flat head screw drivers – 1/8, ¼
- Ball headed allen wrenches – 1/8, 3/16, 5/32
- Drill bits – T10 and T25 security torx, #2, #3 square recess
- Precision screw driver set – Philips and flat head
- Channel Locks
- Needle nose pliers
- Cutters – preferably with a crimping notch
- Multi-meter – Able to test for voltage, amperage, and continuity
- Knife
- Wire strippers
- Camera – Minimum 2MP – pictures taken from a phone may be acceptable as long as they are
clear and can adequately convey the needed information.
Suggested Tools:
- Allen wrench sets – SAE and Metric
- Ratchet sets – SAE and Metric
- Hammer
- Chisel/Scraper
- Corded drill
- Jigsaw
Required Office Tools:
The following office tools are necessary for properly reporting on every store visit. Computer with
internet access
- Printer
- Scanner
- Camera
- Cell Phone

Position Summary:

The successful candidate for this role will focus on strategic and tactical development of MTI’s high value customers as well as  planning, directing, coordinating the MTI activities or initiatives with assigned accounts.  Assists Business Development with new opportunities. The Strategic Account Manager has full accountability and ownership for their named accounts and targets for all aspects of their business with the goal of increasing MTI’s market share within the account.  Responsibilities include being “The voice of the client” including addressing and resolving day-to-day requests; owning, developing, and maintaining the overall account plan and driving the overall responsiveness of the entire MTI team. A wide degree of creativity and latitude is expected. The incumbent will apply his/her entrepreneurial spirit, leadership, innovative mind and winning attitude to grow and expand MTI’s strategic market share.  Consumer electronics retail, and/or direct electronics/mobile OEM experience is required. This position will be located in the Seattle area and report directly to the Director of Sales.  Requires travel throughout North America.

EXPECTATIONS:

• Strategy:  This role proactively develops strategy and tactics to meet named account goals and objectives.
• Leadership: Work with internal partners to drive/initiate efficiencies and process improvements to improve satisfaction, bandwidth and service to our top tier customers and prospects.
• Sales: Present product information and pricing in a way designed to maximize value to the customer while ensuring Company’s best interests are maintained/maintain margin goals. Listen to customer concerns/objections, connect with MTI partners, and creatively resolve issues.
• Market Knowledge:  Conduct and communicate competitive analysis for competitor systems and be able to clearly communicate MTI competitive advantages via feature and benefit presentations to new and existing customers. Collaborate with MTI product team to provide input into MTI’s product roadmap, including customer needs and product feedback.
• Industry Knowledge: Thorough understanding of the consumer electronics (including wireless) industry and key consumer electronics OEMs. Leverage industry knowledge to direct account priorities and drive product innovations to meet prospect and industry needs.  Understand strategic direction customer is pursuing and make recommendations as needed.
• Customer Satisfaction:  Responsible for the growth, performance, and customer satisfaction of customer

Competencies:

To perform this position successfully, an individual should consistently demonstrate the following competencies:

Prioritization:

• Understands and communicates account priorities
• Ensures internal and external expectations are met
• Utilized resources efficiently and finds appropriate resources to meet goals

Advanced Selling and Management:

• Adept at gathering detailed requirements/account objectives and communicating those to internal cross functional teams.
• Researches account current state/problems, validates client concerns
• Develops selling strategies and approaches to address client needs and issues
• Positions MTI advantages both at a company and product level to address account concerns and strategic      objectives
• Ability to develop and deliver compelling presentations both orally and in writing

Results Focused:

• Stays focused on the efforts necessary to achieve quality results consistent with company goals, and demonstrates      the ability to achieve effective results.
• Focuses on goals and achieves results despite obstacles, disruptions, and administrative requirements of the job
• Improves personal effectiveness, and incorporates new knowledge into processes or services
• Maintains strong customer focus and recognizes the customer as most important stakeholder
• Seeks feedback from others on ways to  improve
• Offers constructive alternatives to  ineffective / inefficient processes

Communication:

• Initiates communication with internal and external customers, and extremely responsive to requests
• Open to influence and shares information  through effective speaking, writing, listening, presentation and      facilitation skills.
• Articulates thoughts clearly, both verbally and in writing, so they are understood by others
• Actively listens to the ideas of others
• Gains support and commitment of others to achieve common goals
• Keeps manager and others informed of relevant information

Presentation Skills:

• Presentation Skills:  Professional experience effectively presenting to large groups and wide ranging audiences including C level management. Successfully deliver tailored messages to appropriate audiences, resulting in increased sales, and high customer awareness/loyalty to MTI products.
• Presentations are clearly and logically communicated using speech, visual aids and product demonstration. Effective use of speech and body stance, gestures and professional image.
• Develops solutions that demonstrate a creative approach to addressing customer needs in the most efficient and effective manner possible.

Job Acumen:

• Demonstrates competence in both the      business and functional / technical knowledge required to successfully      perform job and to contribute effectively to organizational objectives.
• Develop in depth product, company, and      industry knowledge
• Demonstrates functional proficiency in      job
• Applies technical skills in a way which      maximizes the positive impact on business goals
• Understands      the basic operations of MTI and the industry

QUALIFICATIONS:

• BS/BA in Business, Marketing, Finance (or similar field of      study), or equivalent experience, skills and education required.

• Minimum of seven (7) years of sales and senior account management experience. Prefer experience in consumer electronics retail or OEM, retail merchandising, retail loss prevention, retail design, fixture or digital signage verticals; previous experience and understanding of the consumer electronics retail industry required.
• Excellent oral and written communication skills and ability to drive professional accountability top to bottom.
• Strong analytical and quantitative skills. Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Proficient with MS Office Suite and utilizing a Customer Relationship Management software (Salesforce.com)
• Travel required (25%)

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Functions include: Extensive phone communication, Lifting up to 40lbs, Sitting for long periods of time, bending occasionally, reaching, and movement between and within manufacturing and office environment, 50% travel required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.