Summary:

The Hong Kong based Program Manager is primarily responsible for managing the Product Development Process for MTI products sourced, manufactured, and/or designed in Asia. The incumbent will be responsible for working closely with the US-based Design and Manufacturing teams to communicate requirements, metrics, status and results for product development worldwide.  The Program Manager will be involved from the initial design phases to establish appropriate design requirements and checkpoints through coordinating development at various suppliers located in the region. Additionally, sustaining functions including cost reduction and quality improvement will also be a key responsibility.

Essential Duties and responsibilities include but are not limited to the following:

• Primary point of contact in Asia for all aspects of product development to deliver a released product to the customer and to manufacturing.
• Tracks, monitors, and communicates detailed project action items to the core team.
• Schedules and leads phase-review meetings as needed.
• Oversees and reports to the management team program schedules, forecasts, and resource requirements on assigned programs
• Provides guidance to project teams to achieve goals in accordance with established project plans. Ensures effective teamwork across functions.
• Enforces the program management process for new product development and works towards improving it.

·         Clearly documents activities, results, status, recommendations, etc.

·         Other duties as assigned

CORE competencies:

·         Experience working with US based company in similar capacity

·         Strong English written and verbal communication skills

·         Demonstrated success with a proven Project Management methodology, or similar experience and skills

·         Demonstrates strong ability to work in a team environment with minimal supervision

·         Demonstrable ability to work under time constraints and adapt to change

·         The ability to troubleshoot, diagnose and effectively communicate technical solutions

·         Ability to effectively present information in one-on-one and group situations to customers, vendors, and other employees of the organization

·         Excellent problem-solving and analytical skills

·         Excellent attention to detail

·         The ability to clearly document technical issues and be an effective intermediary between Supplier and MTI USA based Engineering Team

·         The ability to read and comprehend system drawings and schematics, mechanical and electrical specifications, and technical manuals

qualifications:

·         4-year engineering degree (or other technical discipline) from an accredited University

·         Project Management Certification

·         Excellent written and verbal communication skills

·         Five ( 5+) or more years of project management experience preferred

·         Experience with releasing new products to contract manufacturers from either a Design or Manufacturing perspective; experience in both sides definite plus

·         Knowledge of mechanical and electrical design

Position Summary: 

MTI’s Human Resources Manager is responsible for both the administrative and strategic areas of the Human Resources function. As a strategic partner, the HR manager aligns business objectives with employees and management, serving as a consultant to management on Human Resource related issues, both domestically and internationally. Functional areas of responsibility include employee benefits design and administration, payroll administration, employee relations, workplace safety, recruitment, staffing, on boarding, orientation and training, adherence to employment laws and regulations, employee recognition, company sponsored events and activities and other administrative duties. The HR Manager maintains an effective level of business literacy regarding MTI’s financial position, short and long term objectives, culture and competition.

Responsibilities of this role include, but are not limited to the following:

• Provides day-to-day performance management and employee relations guidance to management (coaching, collaboration, counseling, career development, disciplinary actions); works closely with management and employees with the objective of improving work relationships, building morale and increasing productivity, engagement and retention
• Develops, recommends and administers various human resources objectives, initiatives, plans and procedures for all company personnel
• Develops, recommends and administers employee recognition, reward and retention initiatives/programs and activities
• Administers performance management/review process to ensure effectiveness, compliance, and equity within the organization; revises or improves process as needed
• Conducts wage surveys within labor market to determine competitive compensation plan; administers salary administration program to ensure compliance and equity within the organization
• Manages recruitment effort for all exempt and nonexempt personnel; actively participants in the talent acquisition recruitment and selection process
• Oversees new employee orientation/onboarding process; develops and recommends alternative processes with the objective of improving onboarding effectiveness of new team members
• Develops, recommends, and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost effectiveness, information activities program, and cash flow
• Manages and effectively resolves employee relations issues; conducts effective, thorough and objective investigations
• Researches, recommends and implements employee benefit programs that are in alignment with long term objectives; responsible for managing annual renewal of health and welfare benefits and open enrollment
• Administers benefits programs such as life, health, and dental insurance, 401(k) plan, Paid Time Off, leave of absence, etc. for employees in US, Canada, Asia
• Maintains records of benefits plans participation such as insurance and retirement plan(s), personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting
• Oversees company workplace safety initiatives, committees, training and policy/procedure; conducts investigations, reporting, maintenance and follow-up of Worker Compensation claims
• Oversees company payroll administration; performs bi-weekly payroll processing duties for US and Canada
• Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance
• Writes and delivers presentations to upper management regarding human resources policies and practices
• Identifies training needs (group or individual) within the organization; researches, recommends and coordinates various training programs; participates in evaluation and monitoring of success of training program and follows up to ensure training objectives are met
• Maintains in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance; partners with legal counsel as needed/required
• Possess a strong working knowledge of federal, state and relevant international employment laws/regulations; responsible for keeping abreast of all federal and state employment regulations in each state or country the company retains employees; maintains compliance with federal and state regulations concerning employment
• Responsible for oversight of employee file documentation as dictated by governing agencies and company requirements
• Assists in preparation of budget for human resources operations
• Evaluates reports, decisions, and results of department in relation to established goals; recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
• Other incidental and related duties as requested and assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience:

·         Bachelor’s Degree or equivalent of four to seven years related HR experience or a combination of education and experience required

·         Four or more years HR management experience required

• Working knowledge of multiple human resource disciplines including compensation practices, organizational diagnosis, employee relations, diversity, performance management, federal and state respective employment laws

·         Previous experience in high tech manufacturing environment in HR capacity a plus

·         PHR/SPHR Certification a plus

·         Proficient with Microsoft Outlook, Word, Excel, PowerPoint

·         Previous payroll experience required; previous experience with ADP a plus

·         Demonstrable ability to effectively envision, develop, and implement new strategies to address competitive, complex business issues

·         Ability to objectively coach employees and/or management through sometimes complex and difficult issues

·         Evidence of the practice of a high level of confidentiality

·         Excellent verbal and written communication skills; excellent grammar and spelling skills

·         Ability to manage multiple tasks through prioritization of work load with strong attention to detail, accuracy and high efficiency

·         Ability to effectively interact with employees at all levels

SUMMARY:
The incumbent of this role will plan and direct all aspects of MTI's international business development objectives and initiatives for MTI’s new customers throughout Europe, South America and Asia.  The Director of International Business Development is responsible for researching, recruiting, engaging and training Value Added Resellers (VAR’s), managing new and current VAR’s to sales goals and quotas, developing new market initiatives, assessing new markets needs, and analyzing business opportunities that sell both MTI systems solutions as well as components.  In addition, this role will conduct financial feasibility studies and develop proposals for new business opportunities.

BUSINESS DEVELOPMENT EXPECTATIONS:
• In collaboration with the VP of Business Development, establishes overall international strategy, identifying primary target regions, determining resource allocation, establishing regional sales targets and serving as target region subject matter expert
• Researches, recruits and trains international Value Added Resellers (VAR’s); identifies best potential VAR’s by region, negotiates and executes VAR agreements, establishes VAR sales targets
• Supports VARS in major account selling through market visits
• Grows and develops a worldwide network of resellers in the international community
• Manages new and current VAR’s to sales goals and quotas
• Actively prospects for new, large customers; supports the on boarding process of new customers
• Proactively supports the development of long rage strategic initiatives
• Conducts and communicates competitive analysis for each region; aids in developing MTI’s product roadmap for each country
• Invests the appropriate amount of time and energy to understand the market and customer’s needs
• Understands product’s technology, features and benefits and can clearly communicate this to the customer
• Possesses strong knowledge of key competitor’s products features and benefits, and can clearly address MTI products as having best value for the customer
• Overcomes customer objections effectively
• Presents product information and pricing in a way designed to maximize value to the customer while ensuring Company’s best interests are maintained; maintains margin goals

RESOURCE MANAGEMENT EXPECTATIONS:
• The sales effort is managed as a business, with appropriate analysis of business opportunities, customer needs, call cycles, and financial budget. Time and sales resources are used to optimize coverage of the entire customer base, time spent with the customer, and achievement of sales results.
• Ability to analyze business environment  and prioritize sales activities accordingly
• Effectively uses company resources and tools to streamline tasks and maximize efficiency
• Strong knowledge and use of computer skills (e.g. Microsoft Excel, PowerPoint and Word) 
• Strategically and fiscally structures call cycle with travel arrangements in order to maximize all sales opportunities and reducing travel costs/time
• Complies with all required policies and procedures
• Maintains selling and travel expenses at or below budget

PRESENTATION SKILLS:
• Presentations are effectively delivered to the appropriate audience, resulting in sales and higher customer awareness/loyalty to MTI products
• Presentation information is clearly and logically communicated using speech and visual aids
• Communication style and information is tailored to meet target audience needs
• Effective use of speech and body stance, gestures and professional image

SITUATIONAL SELLING EXPECTATIONS:
• Demonstrates the ability to achieve sales results in a consultant like fashion, by helping the VAR/customer achieve key business goals through the use of MTI products and services
• Uncovers and understands the customer’s key business needs by gaining an in-depth knowledge of the customer’s organization/business
• Develops solutions that demonstrate a creative approach to addressing customer needs in the most efficient and effective manner possible
• Presents solutions to the VAR/customer that are mutually beneficial
• Effectively presents the value-added aspects of MTI products and services that form a “system” for the customer
• Listens to customer concerns and partners with that customer through complaint resolution

ADMINISTRATIVE ACCOUNTABILITY:
• Holds self accountable to effective and consistent use of MTI administrative tools such as Customer Relationship Management (salesforce.com), Sales Forecasts, Agendas, Trip Reports, etc.
• Consistently demonstrates understanding that administrative tasks of the position are a vital element in the process
• Produces required communication/reports in a timely and appropriate fashion
• Utilizes information in historical data to improve/strategize current and future actions

QUALIFICATIONS:
• BS/BA in Business, Marketing, Finance (or similar field of study), or equivalent experience, skills and education required
• Minimum of five (5) years international business development experience, preferably with Retail Design, Fixture or Digital Signage verticals; previous experience driving sales opportunities through third party resellers (VAR’s) a strong plus. Strong subject matter expertise in retail merchandising, retail loss prevention, or major account sales of technical products highly desirable.
• Previous experience with international freight, INCOTERMS, duties and taxes required
• Background of working with customers to create a retail shopping experience with key retailers, or manufacturers in the marketplace a strong plus
• Superior oral and written communication skills required; multi-lingual skills preferred
• Strong analytical and quantitative skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Proficient with MS Office Suite and utilizing a Customer Relationship Management software (Salesforce.com)
• Frequent international travel required (60%)

PHYSICAL DEMANDS:  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Extensive phone communication
• Lifting up to 40lbs
• Sitting for long periods of time
• Bending occasionally
• Reaching
• Movement between and within manufacturing and office environment
• 60% international travel required

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
See physical demands above.
• Work environment is one characteristic of a typical office environment with average noise levels, lighting, etc.
• Constant interruptions are the norm
• Various client locations internationally