Customer Support Services

Our knowledgeable customer service representatives are available 24/7 to help you resolve or escalate problems, exchange parts, provide warranty support, schedule field service or address any other issues you may have.

Please use the following contact information for technical support, status updates on parts delivery and scheduled field service visits.  Since these requests/changes can come outside of normal business hours, please funnel all urgent requests through our call center.  Once received, the call center will ensure the request is forwarded to the appropriate department for resolution.

Technical Support:

 24 Hour Customer Support
 1-800-426-6844 (option 1)

Business Hours:
Monday – Friday  7:00 AM to 5:00PM (PST)
After Hours:
Monday – Friday 5:00 PM to 7:00 AM (PST)
Saturday and Sunday

Phone Message Response Time:

 Business Hours: Message returned within 4 hours
After Hours: Message returned within 6 hour

Email:
 cservice@mti-interactive.com

Email Response Time:

 Business Hours: Email Message returned within 4 hours
After Hours: Email Message returned within 6 hours

Emails submitted require the following information:
• Customer name
• Project name
• Store number(s) impacted
• Nature of the issue/change
• Change request date (if applicable)
• Contact information
• Sales Order # or Support Request # (if applicable)